Carlo Pugnetti is a Lecturer at the Institute for Risk & Insurance at the ZHAW. His research focuses on the evolution of customer behavior in insurance, with particular focus on the changes triggered by technology adoption and generational differences. Prior to joining ZHAW, Carlo served as the CEO of Allianz Global Assistance in Switzerland and in several other functions within the Allianz Group in the United States, Germany and France. He began his career as a consultant for Oliver Wyman. Carlo holds a Ph.D. in Risk Analysis and a Master’s degree in Electrical Engineering, both from Stanford University.
carlo.pugnetti@zhaw.ch